Endpoint monitoring & support
A defined monthly allocation for proactive maintenance and everyday IT issues, or separately authorized hourly help.
Based in St. Joseph, serving St. Cloud and Central Minnesota. Remote work and on-site availability are confirmed for your location.
Good fit for Businesses needing regular technical help or support alongside their existing IT staff.
We agree systems, support hours, service levels and the allocation before service begins. Devices and software are separately itemized.
What you get
Before you decide
Plans and separately priced work
| Service | Rate | Included scope & terms |
|---|---|---|
| Support Starter | $300 / month | Up to two standard business-hours labor hours. Month-to-month; cancel before the next billing month. Unused Starter hours expire each month. Authorized overage $157.80/hour. |
| Base support coverage | $1,800 / month | Up to 12 hours of monthly capacity for agreed maintenance and issue resolution. |
| Standard technical labor | $157.80 / hour | Remote, on-site or in-shop work; travel and other charges confirmed in the estimate. |
| After-hours remote labor | $315 / hour | Subject to availability and agreement before work starts. |
What your budget buys
Reserve an allowance that fits your expected work, from two monthly hours to the established twelve-hour plan. The examples use CRU's own standard labor rate, so you can see the full-use saving and choose hourly help when that suits a lighter workload.
$15.60 less at full use
The saving assumes both hours are used. Starter is month-to-month and unused time expires at month end. Hourly help can cost less when you need fewer hours. Extra standard labor is approved separately; devices, licenses, travel and after-hours work are separate.
$93.60 less at full use
The saving assumes all twelve hours are used. Hourly help may cost less for lighter use. Your existing agreement controls unused time, service levels, travel and work beyond the allowance; Starter's expiry rule does not change those terms. Device and software charges remain separate.
Public USD prices checked September 22, 2026. Taxes excluded. Provider terms and promotions can change.
| Provider & offer | Published price | What to account for |
|---|---|---|
| CRU · Support Starter · 2 hours | $300 / monthUp to two standard business-hours labor hours per month. Month-to-month; unused Starter time expires at month end. Additional work is $157.80/hour only after you approve it. Monitoring, protection, backup and licenses are separate. | Starter is $300 each month you continue, or $3,600 over 12 months. Need more capacity? Base coverage reserves up to 12 hours for $1,800/month under its agreed terms. |
| PierceCC EssentialsPublic pricing source ↗ | $99 / user / monthPublished Minnesota managed-IT plan; hard minimum and term are not stated on the pricing page. | A per-user bundle, not a 12-hour monthly support allocation. Compare the full scope and organization bill. |
| Half Price Geeks business remote supportPublic pricing source ↗ | $80 / hourOne-hour minimum for business PC remote work. | Lower advertised labor pricing than CRU's $157.80/hour. Availability, scope and engagement terms differ. |
A CRU allocation makes a known amount of technician time easy to budget. At full use, both monthly allocations work out to $150/hour versus the standard $157.80 rate. A lower hourly provider or a broader per-user bundle can suit a different need; compare scope and expected use, not just the headline.
Getting started
Describe the service you need, without sending passwords or private files.
We confirm suitability, the work included, availability and the total charges.
Work starts after you accept the written scope and authorize the required access.
Useful answers
Yes. Standard remote, on-site or in-shop labor is $157.80/hour after scope and authorization are agreed.
Unused Starter hours expire at month end. The $15.60 monthly saving applies only when all two hours are used; pay-as-needed may cost less for occasional work. Existing Base coverage contracts keep their agreed unused-time terms.
The figure reserves service capacity. Device management, protection, backup and licenses are separately identified in the quote.
Talk to CRU
We’ll confirm the right scope, availability and total price with you. Sending this form starts a conversation.
Business hours: Monday–Friday, 9 a.m.–5 p.m. Central. St. Joseph, Minnesota.
